Unfortunately, once you place your parteepalsworld.com order, we cannot make any changes to the shipping or billing information. We do offer free returns if the product you are not completely satisfied with your purchase. For more information about our return policy conditions, check out our Returns & Refunds section.

Currently, the Partee Pals World chatbot system is not equipped to place orders for you on the website. Please chat with a live agent for assistance with placing an order.

Go to the shopping bag icon at the top right corner of any page. From there you can manage the content of your shopping bag.
• To change the size of a product, click ‘edit’ below the specific product.
• To delete a product, click ‘Delete’ below the specific product.
• To change the quantity of a product, click the product quantity box and select the number you want to order.

Sometimes we have to cancel orders. This can be due to a number of reasons, including:
• Stock availability: It is most likely that your size ran out of stock before we could process your order.
• Payment issues: Your payment did not go through or we were not able to verify your payment details.
• Delivery address issues: You may have accidentally entered an incorrect or incomplete delivery address which we couldn’t process.

You are not charged for cancelled products. If your order, or part of it, is cancelled, you will be refunded for the cancelled products.

Yes, you will receive a shipment confirmation email containing your order number, a link to track your order, and an itemized list of all items shipped. If an item is delayed, you will receive an additional shipping confirmation email once the item is available. Please note, you are not charged for an item until you receive your shipping confirmation email.

You will receive an order confirmation email when your order has been placed. Once you receive the shipment email your order has been processed successfully.

You can check the status of your order by visiting the Order Tracker page. This will tell you at which stage of the delivery process your order is.

Due to the popularity of some of our items they do sometimes sell out, but there are often other options you can explore. The product, or the size you’re looking for, maybe available at a later date.

All compliments or complaints are invaluable to us, so please get in touch with us if there’s something about our service or products you appreciate or something you’d like to submit a complaint about.

You don’t need to have an account to place an order. However, having an account can save you time during checkout as it securely saves your address and payment details for future purchases. It’s not mandatory though if you just want to place an order.